Business Negotiation Solutions Limited is fully committed to respecting your privacy, and protecting any information you provide. We only use information you provide to process orders you may place at a Business Negotiation Solutions web site, notify you when important changes are made to our service, and occasionally tell you about relevant products or services we are offering. We will not pass your details to third parties for marketing or research purposes.

All orders for goods accepted by Business Negotiation Solutions Limited (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Delivery of this letter to the customer or acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 7 days of receipt of this letter. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.

The customer has a right to cancel an order for items purchased from the vendors website, by telephone or by fax. The vendor may cancel any order placed by a customer until such time as the goods are received by the customer if the vendor is no longer able to supply the item, there has been a significant price change of the item, or if the vendor suspects the transaction is fraudulent. If an order is cancelled by the vendor any monies paid by the customer will be refunded in full.

Products may be returned for a full refund within 14 days of delivery providing they have not been used and are in as new condition. Refunds can not be made for items that have sustained damage whilst in the possession of the customer. If items are returned without the original boxes and packaging a re-stocking charge may be applied.

Goods Damaged in Transit

Any goods received by the customer that have suffered damage in transit must be reported to the vendor within seven days of receiving the goods. The vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than one week after receiving the goods.

Credit/debit cards will be debited immediately after an order is placed. The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received. The vendor reserves the right to part ship orders. The vendor will use its best endeavours to comply with the date named for delivery, but this date is provided as an estimate only and is not to be the essence of the contract.

The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.